TERMS & CONDITIONS

1. General

These Terms and Conditions apply to all orders placed through the website of Aurora Montréal (“we”, “us”, “our”). By placing an order on our website, you agree to be bound by these Terms and Conditions.

2. Company Information

Business name: Aurora Montréal
Trading name: Aurora
Email address: info@aurora-montreal.com
Country of operation: Canada

3. Products and Availability

All products displayed on the website are subject to availability. We reserve the right to discontinue any product at any time without prior notice.

4. Prices and Payment

All prices shown on the website are listed in the applicable currency and include applicable taxes unless stated otherwise.
We reserve the right to change prices at any time.
Payment must be completed at the time of purchase using the available payment methods on our website.

5. Order Confirmation

After placing an order, you will receive an order confirmation email. This email confirms that we have received your order but does not constitute acceptance. Acceptance occurs once your order has been processed and shipped.

6. Shipping and Delivery

Orders are shipped using Canada Post or a comparable courier service.
Estimated delivery time is up to 30 days unless otherwise stated.
Delivery times are estimates and may vary due to circumstances beyond our control.

7. Right of Withdrawal (Returns)

You have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you receive the goods.

To exercise your right of withdrawal, you must inform us by email at info@aurora-montreal.com.

Returned items must be unused, in original condition, and in original packaging.
Return shipping costs are the responsibility of the customer.

8. Refunds

Once we have received and inspected the returned item, we will process your refund within 14 days.
Refunds will be issued using the original payment method.

9. Liability

We are not liable for indirect or consequential damages resulting from the use of our products.
Our liability is limited to the purchase price of the product.

10. Complaints

Any complaints should be submitted via email to info@aurora-montreal.com.
We aim to respond within a reasonable timeframe.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Canada.

12. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting on the website.