SHIPPING POLICY
Shipping Policy of Aurora Montréal
At Aurora Montréal, we are committed to providing our customers with a fast, reliable, and seamless shipping experience. This Shipping Policy outlines our shipping times, costs, and procedures to ensure transparency and customer satisfaction.
Processing Time
All orders are processed within 24 to 48 hours after purchase confirmation. Orders are not shipped or delivered on weekends or public holidays.
Once your order has been processed, it will be prepared for shipment with care and attention.
Estimated Delivery Time
After shipment, orders typically arrive within 5–14 business days. Delivery times may vary depending on several factors, including but not limited to weather conditions, peak shopping periods, carrier delays, or customs procedures.
Free Shipping
Aurora Montréal proudly offers free shipping on all orders, regardless of order value or destination. This reflects our commitment to providing a smooth and enjoyable shopping experience without hidden costs.
Shipping Method
All orders are shipped using Canada Post or comparable carriers. We carefully select reliable shipping partners to ensure safe and timely delivery of your order.
Order Confirmation & Tracking
After placing an order, you will receive an order confirmation email.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information. This allows you to follow your package until it reaches its final destination.
Tracking Your Order
Tracking information is provided for all shipped orders. You can monitor the status of your delivery using the tracking link provided in your shipping confirmation email via the carrier’s website.
Shipping Delays & Exceptions
While we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including customs processing, weather conditions, or carrier-related issues.
Aurora Montréal is not responsible for delays caused by such external factors. We appreciate your understanding and patience in these situations.
Questions & Support
If you have any questions regarding your order or this Shipping Policy, please contact our customer service team at:
Email: info@aurora-montreal.com
Our team aims to respond to all inquiries within 24 hours.
Final Notes
Aurora Montréal is dedicated to delivering an exceptional online shopping experience, combining reliable shipping with attentive customer service. By adhering to this Shipping Policy, we ensure clarity and consistency for every order.